Frequently Asked Questions

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No. Continuum Clinical Partners provides nurse-led clinical triage and patient support—not call answering. All patient interactions are handled by licensed Registered Nurses using structured clinical workflows and evidence-based protocols.

All services are delivered by licensed Registered Nurses. Our nurses are trained in clinical triage, patient assessment, and evidence-based guidance to ensure safe, consistent care.

No. Our services can be used for after-hours coverage, 24/7/365 support, overflow coverage, or alongside normal office hours—depending on your organization’s needs.

Patients connect through your existing after-hours process or a dedicated number routed to Continuum Clinical Partners. Calls are securely captured via voicemail and placed into a clinical call-back queue, where a registered nurse returns the call—typically within 20 minutes and always within one hour. We align the setup with your preferred workflows to ensure continuity for patients.

Nurses perform structured clinical assessments using evidence-based protocols and established clinical workflows. When escalation is needed, care is directed to on-call providers, emergency services, or other designated pathways based on your preferences.

No. Our nurses do not diagnose or prescribe. Services focus on nursing assessment, patient guidance, education, and appropriate escalation within the nursing scope of practice.

All interactions are documented using secure, HIPAA-compliant systems. Documentation and notifications are shared with your team according to agreed workflows to support continuity and accountability.

No. Continuum Clinical Partners functions as an extension of your clinical team. Our services are designed to support—not replace—your existing staff and providers.

Yes. We use secure, HIPAA-compliant systems and follow established standards for privacy, documentation, and data protection.

Yes. Our model is designed to scale across multiple locations and states while maintaining consistent workflows and clinical standards.

Getting started begins with a conversation. We review your needs, align workflows and escalation paths, and implement a setup tailored to your organization.

You can reach our team by phone at (888) 826-0388, by email at info@continuumclinicalpartners.com for general inquiries, or sales@continuumclinicalpartners.com to schedule a discovery call.