Nurse-Led Clinical Support 24/7 for Your Care Team

Sick woman lying on couch, talking on phone with worried expression.

Step 1: Patients Connect

Patients access your organization through your existing after-hours process or a dedicated number routed to Continuum Clinical Partners. Calls are securely captured and placed into a clinical call queue, where a registered nurse reviews the information and returns the call—always within one hour, and typically in under 20 minutes. Care is delivered according to your practice’s preferences, coverage needs, and approved triage protocols, providing seamless 24/7 clinical support without disrupting office operations.

Nurse in blue scrubs talking on the phone while reviewing patient documents at a desk.

Step 2: Nurse-Led Clinical Assessment

A licensed Registered Nurse reviews the patient’s concern and conducts a structured clinical triage assessment using evidence-based protocols. Patients receive clear guidance, reassurance, and generic home-care instructions delivered directly to their phone, along with explicit call-back instructions if symptoms worsen or persist. When appropriate, care is escalated to the on-call provider or emergency services—ensuring safe, consistent, and comprehensive patient support 24/7.

Healthcare worker in blue scrubs reviewing documents at a computer desk.

Step 3: Documentation & Escalation

Each interaction is documented within secure, HIPAA-compliant systems. Practices and designated team members are provided access to a client portal where all triaged calls can be reviewed, including detailed call documentation and the selected clinical disposition. Information is communicated back to your team according to agreed workflows, enhancing visibility, accountability, and continuity of care across all 24/7 clinical triage and patient support services.

Built to Fit Your Organization

Our services are designed to integrate with—not replace—your clinical team. Practices can leverage Continuum Clinical Partners to expand access to care for their patients through tailored 24/7 support, including after-hours coverage, overflow management, or targeted patient populations. By collaborating closely with your organization, we align workflows, escalation pathways, and communication preferences—enhancing clinical triage, extending continuity of care, and strengthening overall patient support.

What Sets Our Process Apart

All interactions are handled by licensed Registered Nurses as part of our 24/7 healthcare services. Evidence-based protocols guide every assessment, ensuring effective clinical triage. Clear escalation pathways protect both patients and clinicians, while secure documentation and reporting maintain confidentiality. With consistent, reliable coverage available 24/7/365, we provide comprehensive patient support.

Getting Started

Partnering with Continuum Clinical Partners for 24/7 healthcare services is straightforward. After an initial conversation, we align on coverage needs, workflows, and communication preferences to support clinical triage and ensure a smooth implementation of patient support. Most practices can be onboarded and fully live within one to two weeks.

Request a discovery call by contacting us at: sales@continuumclinicalpartners.com

or call us at: (888)826-0388